Please can you reboot your hub and let me know if that has helped to resolve the issues. Virgin Media and O2 ;. Keeping children safe online ; SustainabilityRe: Can’t access web safe in Switched On Families Tuesday can you please tell if my website is block by websafe in Security matters Sunday Child safe mode is not turning on in Security matters 2 weeks agoIf you don’t have any online security yet, you can try our Virgin Media Internet Security on PC or Mac. Log in to My Virgin Media. If you’d like to change the. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Not sure how fast you need to go? Why not look into M125 Fibre Broadband if you have fewer than 10 devices or start from M250 Fibre Broadband if you have more. 8 and/or 1. What’s more, it’s compatible with all. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for. Virgin Media states “Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. Tried every browser, device, incognito mode etc. Learn how you can change Web Safe settings to turn Child Safe. Virgin Media and you have confirmed Child Safe is on. Country. Up to 3 WiFi Pods if needed. This is easily rectified on our side, we can also take a look into your Web Safe settings for you whilst we sort out your Online Account issue. Here are our top tips to help you on your way. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. Experiencing Virgin Media broadband issues? From broadband setup to slow internet problems, find everything you. Web safe provides ultimate protection when using the internet. net, pubg. Welcome to the community and thanks for taking the time to post your issue on the forums. co. Other browsers operate normally. Grateful if you will look into this and confirm my @virginmedia. Changing Virgin Media Web Safe Settings on a Mobile VirginMedia. It - 5282363. 8. Browse. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. To see if the correct DNS is being used by a device go to and confirm the reported AS Name is Virgin Media. We want you to have a great time online without worrying about viruses, malware, phishing and other nasties. So glad that we got your account logging in issue sorted so quickly. Access your bills, diagnose faults and manage your package. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. We are able to update this setting for you manually too, we just need to confirm a few account details. Switched On Families. For internet explorer, you can open in Private browsing window by Selecting tools and the inPrivate browsing. Go to your browser settings and click Advanced settings. While you are on that page, make sure you set up a Password Recovery Question. Safer shopping sprees. com 194. Business, Economics, and Finance. Networking and WiFi. And lastly, the company might also slow down access to certain streaming and file-sharing traffic,. Top offers; Discover Virgin Media; Broadband deals;. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. Account - Cable. Re: Web Safe - not able to turn on in Switched On Families Tuesday; what is wrong with virgin media support team?? in Security matters Sunday; Safe Mode causing Errors, even when turned Off. The Websafe screen has changed - it used to look like the first picture but has now changed to look like the second picture. New around here? To find out more about the Community check out our Getting Started guide. We created Web Safe for our customers to make browsing safety a no-brainer. Tried numerous times to switch off the recent web safe addition from Virgin Media banning access to most web addresses. Plus all the blocked websites reset to nothing when I log in again. £8p/m extra or included with Gig1 or Volt. Account - Cable. When I choose my new password following the rules and it advises its strong it gives me a message that I cant use that password and to try another one, I have now tried 5 all very. Keep your family safe onlineVirgin Media Internet Security automatically detects and removes viruses, malware, ransomware and spyware that can delete your files, photos and steal your money. Click the Globe icon > Recommended Location for the fastest/closest PureVPN server, or click. £8p/m extra or included with Gig1 or Volt. Go to the following page, scroll down and click on the "Visit TV GO online" icon which will take you to the webpage to register and install the web app. How to register to use the TV Go app or website. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereWeb Safe does not block all unsafe or inappropriate online content and is intended only to assist parents with keeping their family safe online. Changing network settings to use any Public DNS should re-gain full access for the device. Alternatively, you can call 0345 6000 789 using your child's Mobile phone so that you can activate the parental controls. It’ll make sure all your online banking and shopping sessions are secure and keep your money and details safe from hackers. I believe this is because the Silk Browser proxies traffic through Amazon, so the DNS requests are likely being routed to Amazon and not through Virgin Media. 168. Child grooming. I would appreciate some help because I want to edit and add some email folders. Want to check your mail, add extra online security, watch TV, Sky Sports or Sky Movies on the go? No problem. Access the settings page by entering the web address shown on the Super Hub sticker. sign in here Login to My Virgin Media | Virgin Media using authentication credentials of account holder. Options. Welcome to Virgin Media’s help and support page. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media, Office VPN, online Games etc etc. Virgin Plus is Mobile, plus Internet, plus TV, plus so much more. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use. Unfortunately, Virgin Cannot Help so I wanted everyone to know because if true, I believe they need to upgrade their systems. I’ve had technical support try and help but unfortunately the language barrier and me being pretty useless with IT I. Thanks for the reply @jasoncartwright on the forums. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. curl -IL mail. To access Web Safe, just register or sign in to your My Virgin Media account. Try computers with Cisco’s OpenDNS using 208. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. These are two settings — Virus Safe and Child Safe. Protect every device connected to your home WiFi – no matter which mobile provider you’re with – with Web Safe, which comes with. See for more details. Remember, when you’re with both Virgin Media and O2, you get supercharged speeds and double mobile data on us*. Service and repairs at no extra cost . Register . Chatter and natter. Select My Apps. You can read more about Parental Controls on our website. Select Web Safe. WiFi Max. Scroll down that page and you will see a place to edit the password. appreciate the help. 168. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Hi - has anyone else found that since the My Virgin Media app was updated a few months ago, the new Web Safe settings are really unreliable? Whenever I log back in they have reset to all deselected and I have to re select them again. If you want to block specific websites navigate to Childsafe via your Virgin Media login and you can block categories of websites as well as specify individual ones to block. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. You’ll be able to block groups of sites by category, configure blocking for specific websites and set a timer for the filter. Tech Chatter. I get monthly emails so I know the email is correct. VPN Apps for all devices and unlimited simultaneous connections. . That said, the more you know about the web, the better understanding you. 140 Here are our top tips to help you on your way. Any attempt bounces me back to my account page. See. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. Virgin Media Web Safe Log in to your My Virgin Media account. . Access your bills, diagnose faults and manage your package. Mark as New;. The Web Safe function was working properly for the full year that I was. It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. ISPs use blacklists to block specific sites as well. I'm going to send you a private message so we can look into this for you. 222 and 208. For a single one, you may be able to get an exemption. Virgin Media states “Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. My Virgin Media, making managing your account easier with all your information in one place. Virgin Stream hub offering money-back for. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereVirgin Fibre Areas only. Open the Netflix app on your Virgin TV box and select the Netflix banner. These changes affect all Virgin Media email addresses ending in the. 67. We would like to show you a description here but the site won’t allow us. For more tips on how to keep your kids safe online, visit Internet Matters. Are you seeing the old UI (left) or the new UI (right). You can try it obligation free for the first 3 months as payment details are taken at the end of the trial period. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. This includes restricting children from accessing inappropriate or adult content. Welcome to the community and thanks for taking the time to post your issue on the forums. 100 nslookup protonvpn. If that doesn’t help, you’ll need to try turning off Virus-safe. Hi @smartjack27. Options. In webmail: sign into the ntlworld. Stay up to date by checking your latest bill, previous bills, and any upcoming charges. At least 30Mbps download speeds in every room or £100 one-off credit. 1. 222 and 208. Advanced Virgin TV 360 set-top box with a wide range of blockbuster content, great features and exclusive add-ons. Web safe provides ultimate protection when using the internet. Then click on Manage services. 6 - 6. Select Web Safe. The Gamer Lounge. On the Home screen choose Search & Discover, then select Search and start typing in the name of the show, a movie star's name, or. With a My F‑Secure account, you can adapt the security to your individual needs such as add or remove devices, see prices or subscription options, purchase other products or manage parental controls. My Virgin Media makes managing your account easier with all your information in one place. At least 30Mbps download speeds in every room or £100 one-off credit. Virgin Media takes online safety seriously. Web Safe is incorrectly blocking our website orest. com email address into address field. Parental Controls and select the setting to “off” to disable parental controls. Sorry to hear about this issue with changing your safesearch settings via My VM 👉 virg. There’s not much point protecting your WiFi, Hub, TiVo and passwords if you don’t look after your devices as well. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. Please can you look into my settings from your side too. Get Internet Security powered by F-Secure on unlimited devices for £30 a year, with your first 3 months free. 4. What’s more, it’s compatible with all. All you need to do is report it through My Virgin Media: Sign in to My Virgin Media. Estas são duas configurações – Virus Safe e Child Safe. 2 Log in to your Virgin Media account using your email address and. e. 1. Switched On Families. ; Click Next. 9. Usually, malware is installed accidentally. You’ll pay nothing for 3 months (with no payment details needed upfront), then just £3 a month (or £30 a year). We give all our customers a complete, market leading security package called Virgin Media Security, free. It's broadband and before you send me of on another hair-pulling-out round of useless checks where I uninstall everything on my computer and losing vital information along the way it looks like the problem (after making a seriously angry call to your help line after not even being able to make a formal complaint about this) AND my landline. £8p/m extra or included with Gig1 or Volt. Virgin Media has worked with the UK Council for Child Internet Security (UKCCIS) to develop five top tips for parents regarding child safety. com. 4. That’s why we offer all our customers award-winning Virgin Media Internet Security powered by F-Secure on unlimited devices. 1. Simply sign into your My Virgin Media account, go to My Apps and then Web Safe. 15 chubbysumo • 5 yr. Virgin Mobile. Virgin Media customers can get unlimited online protection for all your devices for just £3 a month, with Virgin Media Internet Security powered by F-Secure. 8. Click here Register now. Virgin Media and O2 ;. The filters can automatically block pages by IP addresses or by examining keywords. Mobile customers can also use the app to keep on. Solved: Hi, I've just had this email apparently from Virgin Media (the email address supposedly used is [email protected] most common way to protect a WiFi network is to enable the WiFi router's built-in encryption options. Reset Hub password. Anyway, I recently moved house (August) and kept the same package. 67. 1 on your browser. and they all return the same result: ⋮. If this doesn't work, or your device doesn't have a camera, you can manually enter the number displayed alongside the QR code. As part of Web Safe, we recommend turning on ‘Virus Safe’, which will help to avoid future device infections by blocking access to websites known to be. e. Hi @nikbower, thanks for your post although I'm sorry to hear you're unable to activate Child Safe. Also check the dns settings of your vpn while you're there. Further exclusions & legal stuff apply. Reply. Go to Switched on Families Web Safe Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. Welcome to the community and thanks for taking the time to post your issue on the forums. Account - Mobile. Reply. This is a fast and very easy trick that can work even if you're not a Virgi. IPSec Pass-Through. Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Unfortunately for you VM no longer allow the creation of new virginmedia. Every attempt bounces me back to the 'My Account' page. 0 Kudos. 168. 220. My Virgin Media App; Virgin Media Connect app; Virgin TV Go app; Virgin TV Control app; Virgin Media Store app; Virgin Media Mail; Gadget Rescue; Sky Sports app; Home Works; Web Safe; Virgin Media Internet Security; Google One Whether you're a Virgin Media broadband or mobile customer, with the My Virgin Media app you can manage your account - and so much more - at the touch of a button. Changing network settings to use any Public DNS should re-gain full access for the device. Hello, I moved home so I got a new virgin media plan, I turned off the parental controls on web safe but still I can't access to some websites like reddit, the national lottery or even some sites with adult content, I have just double checked that they were off but it doesn't seem to change anything. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. I have just spent hours online with one of your agents and they couldn't give any more details about it except to say they were sure it would be better in a few hours. Keep them safe and stored away. 0 Kudos Reply. To get around this, you need to turn Web Safe off. For some customers the Web Safe adjustments are not functioning. Community Natter. Sign in to My Virgin Media a. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. I am also experiencing the same issue. Security matters. More about Web Safe. Use the Search function to take the hassle out of hunting for a particular show or film. ago • Edited 5 yr. All you need to do is report it through My Virgin Media: Sign in to My Virgin Media. . With Virgin. From there the Web Safe can be accessed and configured. Virgin Fibre Areas only. use Apple's email client to access email account and create folders. Welcome to Virgin Media’s help and support page. You can even reboot your Hub from the comfort of your sofa. Parental controls block websites and applications that you think are unsuitable for your child. Hi @Brianlfc0210,. There are two. Then click on parental controls and then turn it on. Safer shopping sprees. Parental controls block websites and applications that you think are unsuitable for your child. Account - Mobile. Vonage 2nd line. Re: Web safe settings not working. com account. 168. 140Here are our top tips to help you on your way. When I go to the settings page and click to turn on, I get the message " Sorry the - 5319009. 2 out of 10 can access the website without any problem. login My Account. Chatter and natter. Any attempt bounces me back to my account page. Access your bills, diagnose faults and manage your package. Login to the Virgin Media online account in a web browser. Click on the Manage Web Safe button. Solved: My email account keeps getting locked out. . Includes a 30-day money-back guarantee so you can try it risk-free. in Security matters Saturday; Re: Can’t deactivate websafe and websites are being blocked in Security matters 2 weeks agoGo through Settings > General > Enable IKS. Use the authenticator app to scan the QR code displayed on your browser screen. Have you factory reset the hub using the following method exactly as typed. Login to My Virgin Media | Virgin Media88K views 5 years ago Virgin Media takes online safety seriously. 2. If your site is blocked by a majority of ISPs, it may be that there is a. 8. Changing network settings to use any Public DNS should re-gain full access for the device. Adjust the settings according to the level of protection you want. thanks for the fast confirmation Graham_A and newapollo. The computers and devices you wish to authorise are set up so that. 3. When I click "Sign In", and fill in my details it simply hangs on the "Logging in" screen. Click on Manage Web Safe. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. Enter your postcode to explore our latest deals. com 9. Need to contact Virgin Media Customer Services?. Access your bills, diagnose faults and manage your package. Security matters. To help protect against online threats, all Virgin customers can get Virgin Media Internet Security for all the family’s smartphones, tablets, or computers. When clicking on the Websafe - Manage settings buttons it just takes you back to the home page and says "Somethings's gone wrong". Options. Keep bank details under wraps. Access your bills, diagnose faults and manage your package. 9. Up to 3 WiFi Pods if needed. Go to My Apps. com). Sorry to hear you're having issues accessing and managing your websafe settings. @Kateylady The terms and conditions of the VM broadband account specified that any email address provided through the account would be deleted 90 days after the account is closed. Surfshark: The best budget VPN for. We hope that helps. If, however, you're still experiencing the problem, please pop back to us. Changing Virgin Media Web Safe Settings on a Mobil. com 9. Phone. For residents in Ontario and Quebec, Virgin Plus offers an. Do I need Internet Security and Web Safe? Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Virgin Media Internet Security is an award-winning antivirus software that offers customers safe browsing without the threat of viruses, malware, phishing and other dangers. Bypass Child Safe & Virus Safe. If you’re using a third-party router or home mesh, such as the TP-Link Deco, Netgear Orbi or. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. Now costing just £27 per month on an 18-month contract, Virgin Media’s M350 broadband-only package is discounted by a whopping 52 percent this Black Friday, down from its normal price of £56 per month. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Broadband. Please look out for it in the top-right, purple envelope. virginmedia. 9. SpeedYou can either sign in to your My Virgin Media app and run a check from there, or you can head to our service status page and search using your postcode and the account holders’ last name. Up to 3 WiFi Pods if needed. And we don’t mean wrapping them in bubble wrap. More help. OpenDNS provide instructions here :. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Hi, First time trying to turn on websafe (didn't realise it was an option!) When I try to toggle buttons for virus safe and child safe on, they just automatically switch off again and I get the message, "Sorry the changes you made were not saved, please try again. If you’d like to change the. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. If you changed the computer's network settings to use any Public DNS does that re-gain access. Account - Mobile. Discover the web for yourself. Keep your family safe online If Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. It only appears when using Microsoft Edge as the browser. For best. virgin. Unsubscribe from postal mail . g. Losing access to a game or account is bad enough, but it’s even worse if it includes skins, downloadable content (DLC) and other valuable purchases. Hi @DavidCalla thanks a lot for your confirmation, that's great news! Thanks for taking your time to let us know. To set Virgin Media’s parental controls, go to My Virgin Media and select Sign in in the top corner. 9. Manage Your Account. Whether it’s step by step parental controls guides that will help you to set up the right controls and privacy settings, learning about how to report online issues, plus. To open a private browsing window in Opera: You can now use the new window to browse privately, and your data won’t be saved to your device. You can try it obligation free for the first 3 months as payment details are taken at the end of the. No bank or credit card details are required for the trial. Child Safe not working in Security matters 3 weeks ago; Web safe not working when enabled in Security matters 4 weeks ago; MISOLD AND DIRECT DEBIT SET UP WITHOUT CONSENT WITH O2!!! in Security matters 16-09-2023; Websafe Off but still blocking sites in Security matters 02-09-2023Virgin Media Mail. uk, which will give you a rough idea on if it's a single ISP in the UK that's filtering your site, or the entire gamut. Para clientes que aderiram a partir de 16 de maio de 2018, a configuração Child Safe está ativada por padrão. My Virgin Media, making managing your account easier with all your information in one place. Stay safe online. Select Next and enter the Hub settings password which is on the base of the Hub. By default Web Safe is on and it requires your device (s) use Virgin Media DNS. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. 403 Forbidden (virginmedia. After that, it’s just £3 per month (or £30 a year). Tech Chatter. Virgin Media Internet Security automatically detects and removes viruses, malware, ransomware and spyware that can delete your files, photos and steal your money. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. 220. 1. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. If the latter then when signed in to My Virgin Media go to Web Safe Settings (old UI) and try making the changes there-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Activate Web Safe In order to avoid future infections it is recommended that you turn on Virus Safe, which is available as part of our free Web Safe service which can be found within My Virgin Media. Get extra security on your devices, too, and sign up to Virgin Media Internet Security powered by F-Secure – our award-winning security tool that gives online protection on unlimited devices. Virgin Media | Broadband & Cable Deals - See What You Can Do Re: Can’t access web safe in Switched On Families Tuesday can you please tell if my website is block by websafe in Security matters Sunday Child safe mode is not turning on in Security matters 2 weeks ago If you don’t have any online security yet, you can try our Virgin Media Internet Security on PC or Mac. Go through Settings > Protocol > WireGuard. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Browse Virgin Media Virgin Media Community. com 9. You’ll pay nothing for 3 months (with no payment details. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Finally with regard to the traceroute - It leaves VM's network and stops one hop short of the destination. Get extra security on your devices, too, and sign up to Virgin Media Internet Security powered by F-Secure – our award-winning security tool that gives online protection on unlimited devices. M350 Fibre Broadband and our higher M500 Fibre Broadband and Gig1 speeds are great for gaming and busy, gadget-filled homes. Excludes broadband faults and broadband network outages. As part of Web Safe, we recommend turning on ‘Virus Safe’, which will help to avoid future device infections by blocking access to websites known to be infected with or spreading. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Like a lot of people here it seems. Click: Web Safe. Feel confident in letting your child learn and play online, with parental controls through Virgin Media’s Web Safe. Try computers with Cisco’s OpenDNS using 208. 1. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. See all your connected devices and pause WiFi to individual ones whenever you like – perfect for when it’s the kids’ bedtime. Staying safe online with Virgin Media Web Safe.